Rental FAQ


What time is check-in/check-out?

Check-in: 4 PM or later

Check-out: 11 AM or earlier


Are early check-in and late check-out available?

Early check-in or late check-out may be available but cannot be guaranteed.  Please inquire by email the week of your stay to see if either are available. 


What payment amount is due at booking? 

When you book a home, we require 50% of total rental amount to be paid in order to confirm your booking.  This amount is not a deposit, it is payment towards the total amount due. The full balance is due 30 days prior to check-in.


If you need to cancel your stay with us, cancellations 30 days or more prior to check-in are fully refundable and cancellations requested at least 14 days prior to check-in will receive 50% refund. At 14 days prior to your check-in, it is non-refundable, and adjusting your dates is no permitted. 


All payments will be posted to the payment method used at the time of booking including the security deposit.


Is a rental agreement required? 

Yes, you will need to e-sign the rental agreement.  Your reservation is not confirmed until the rental agreement has been signed. 


What is maximum occupancy and what determines this number? 

Occupancy is determined by Jo Daviess County, some items to factor into this decision are the size of the home, the septic system, the driveway grade, etc.  Each home's occupancy is listed in its description. All guests count towards the occupancy total; this includes all ages of children.  


How old must a primary renter be?  Can I book the home for someone else?

The person booking the home must be at least 25 years or older and must be present for the entire duration of the reservation.  We require that reservations be booked by the person who's going to stay at the listing.


What is a proximity card and where is it located?

A proximity card is a key card that contains smart chip technology and electronically opens doors at the GTA Owner's Club and allows you access to the Lake Galena Marina and waste facilities.  You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and a seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.


Are hot tubs available year-round?

Yes, our tubs are available year-round.  Each one is professionally serviced after each stay. Additional charges may apply if the hot tub is damaged or requires additional cleaning.


What amenities should I expect? 

Generally, our homes will have the following amenities unless noted in the property-specific description:


Where do I dispose of garbage?

Please note that garbage pick-up service is not available in the Galena Territory.  If you are staying in a condo/golf villa the dumpster is located in your parking area.  If you are staying in one of our homes your cleaning fee includes the disposal of 2 cans of garbage (typically found on back deck, patio or in garage if applicable).  Garbage bags are provided and the bags MUST be tied securely before disposing of in the 2 outside trash cans.  We do not provide large black garbage bags, they are too heavy for us once filled. If during your stay your trash exceeds the two cans, please take to one of the two convenient refuse centers in the Territory.  One is near the Shenandoah Riding Center and the other by Thunderbay Falls.   YOU WILL NEED TO BRING A PROXIMITY CARD TO GAIN ACCESS TO THE CENTERS.


Is Smoking Allowed? Are Fireworks Allowed?

Smoking IS NOT allowed in any of our homes. Fines will be assessed if evidence is found to be present during or after your stay.

Fireworks are illegal in Illinois.  Fireworks are prohibited in the Galena Territory and at any of our homes.  Please note, Galena Territory may fine a homeowner where renters are found to be lighting off fireworks; if this occurs, renters will be responsible for covering cost of fine. 


Do you allow pets in all of your homes?

Some of our homes accept pets but not all.  If you are interested in a pet-friendly home, please inquire before booking. Any pets found to be present at non-pet-friendly homes will result in fines and be responsible for the damage.